Privacy policy

DARROX operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as our customer, with a personalized shopping experience (the "Services"). DARROX is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, and disclose your personal data when you visit or use the website, make a purchase or another transaction through the Services, or otherwise communicate with us.

If there is any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

What Personal Data Do We Collect or Process?

When we use the term "personal data," we refer to information that identifies you or another individual or can reasonably be linked to you. Personal data does not include information that has been anonymized or aggregated so that it can no longer identify an individual.

Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences derived from such information:

Contact Information, including your name, postal address, billing address, shipping address, telephone number, and email address.
Financial Information, including credit card and debit card details, payment card information, bank account information, transaction details, payment methods, payment confirmations, and other payment-related information.
Account Information, including your username, password, security questions, preferences, and account settings.
Transaction Information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your purchase history.
Communications with Us, including information you provide when contacting our customer support or otherwise communicating with us.
Device Information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage Information, including information about how and when you access, browse, and interact with our Services.

Sources of Personal Data

We may collect personal data from the following sources:

Directly from you, such as when you create an account, use our Services, contact us, or otherwise provide us with your personal data.
Automatically through the Services, such as through your device, your interactions with our website, and through cookies and similar technologies.
From our service providers, who collect or process personal data on our behalf while providing specific services or technologies.
From our partners and other third parties.

How Do We Use Your Personal Data?

Depending on how you interact with us and which Services you use, we may use your personal data for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal data to provide and operate our Services, including:

Processing payments
Fulfilling orders
Managing your account
Saving your preferences and product interests
Sending account-related notifications
Organizing shipping
Processing returns and exchanges
Allowing you to submit product reviews
Providing personalized product recommendations based on your purchases and browsing behavior

We may also use your personal data to improve and personalize our Services.

Marketing and Advertising

We may use your personal data for marketing and advertising purposes, including:

Sending you marketing communications via email, SMS, or postal mail.
Displaying advertisements for products and services on our website and on third-party websites.
Personalizing advertisements based on products you have viewed, purchased, or added to your shopping cart, as well as your interactions with our Services.

Security and Fraud Prevention

We use your personal data to:

Verify your identity and authenticate your account.
Provide a secure shopping and payment experience.
Detect, investigate, prevent, and respond to fraudulent, illegal, or malicious activities.
Protect the security of our Services and users.

If you register an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password, or other account credentials with anyone.

Communication with You

We use your personal data to:

Provide customer support.
Respond to your questions and requests.
Maintain our business relationship with you.
Inform you about important updates relating to your account or orders.

Legal Purposes

We may use your personal data to:

Comply with applicable laws and legal obligations.
Respond to lawful requests from courts, law enforcement agencies, or regulatory authorities.
Investigate actual or potential legal claims or disputes.
Enforce our Terms and Conditions and other policies.
Protect our rights, our Services, and the rights of our customers.

How We Share Personal Data

Under certain circumstances, we may disclose your personal data to third parties for legitimate business purposes consistent with this Privacy Policy.

These include:

Shopify, our e-commerce platform provider, and other service providers that perform services on our behalf, including IT management, payment processing, analytics, customer support, cloud hosting, order fulfillment, and shipping.
Business and marketing partners, who assist us in providing advertising and personalized marketing. Shopify may also support personalized advertising based on your interactions across different merchants and websites. These partners process your information in accordance with their own privacy policies.
Third parties with your consent, for example when you request that we share information to complete your order or when you use social media integrations or login services.
Our affiliates and companies within our corporate group.
Business transactions, such as mergers, acquisitions, or bankruptcy proceedings, where disclosure is legally required or necessary to protect our business and customers.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal data relating to your access to and use of the Services in order to provide and improve them.

Any information you submit through our Services may be shared with Shopify and third parties, including those located in countries outside your country of residence, where necessary to provide and improve the Services.

To protect, improve, and grow our business, we also use certain advanced Shopify features that rely on data collected from your interactions with our store, other Shopify merchants, and Shopify itself. For these purposes, Shopify may act as the data controller with respect to the processing of your personal data and is responsible for responding to requests regarding your privacy rights.

For more information about how Shopify processes your personal data and your privacy rights, please refer to Shopify's Consumer Privacy Policy.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow links to websites that are not operated or controlled by us, we encourage you to review their privacy policies, security practices, and terms of use.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of any third-party websites or services.

Information that you choose to share publicly or semi-publicly, including on social media platforms, may be visible to other users without restriction. The inclusion of links to third-party websites does not imply our endorsement unless expressly stated.

Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal data from children who have not reached the age of majority in their country of residence.

If you are a parent or legal guardian and believe that your child has provided us with personal data, please contact us using the details provided below so that we can delete the information.

At the effective date of this Privacy Policy, we are not aware of knowingly selling or sharing personal data of individuals under the age of 16, where such activities are defined by applicable law.

Data Security and Retention

While we implement appropriate security measures to protect your personal data, no method of transmission over the internet or electronic storage is completely secure.

Therefore, we cannot guarantee absolute security.

We recommend that you do not transmit sensitive or confidential information through unsecured communication channels.

We retain your personal data only for as long as necessary to:

Manage your account;
Provide our Services;
Comply with legal obligations;
Resolve disputes;
Enforce our agreements and policies; or
Fulfill other legitimate business purposes permitted by law.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal data. These rights are not absolute and may only apply in certain circumstances as permitted by applicable law.

Right of Access

You may have the right to request access to the personal data we hold about you.

Right to Deletion

You may have the right to request that we delete the personal data we hold about you.

Right to Rectification

You may have the right to request that we correct inaccurate or incomplete personal data.

Right to Data Portability

You may have the right to receive a copy of your personal data and, where applicable, request that it be transferred to another organization.

Marketing Preferences

We may send you promotional emails. You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

Even if you opt out of marketing communications, we may still send you non-promotional messages related to your account, purchases, or customer service.

Additional Rights for Residents of the United Kingdom and the European Economic Area (EEA)

Where applicable, you may also have the following rights:

Right to Object – You may object to the processing of your personal data under certain circumstances.
Right to Restrict Processing – You may request that we restrict the processing of your personal data.
Right to Withdraw Consent – Where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before your withdrawal.

You may exercise these rights by contacting us using the details provided below or, where available, through the options provided within our Services.

Before processing your request, we may ask you to verify your identity where required by law.

You may also authorize another person to submit a request on your behalf, provided they can demonstrate that they have been authorized to act for you.

Complaints

If you have concerns or complaints about how we process your personal data, please contact us using the details below.

Depending on your country of residence, you may also have the right to lodge a complaint with your local data protection authority.

International Data Transfers

Your personal data may be transferred to, stored in, and processed in countries outside your country of residence.

Where personal data is transferred outside the European Economic Area (EEA) or the United Kingdom, we rely on recognized legal transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent safeguards, unless the destination country has been officially recognized as providing an adequate level of data protection.