Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To start a return, please contact us first at support@darroxwear.com. We will then provide you with the appropriate return address and further instructions.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

If you have any questions regarding returns, you can contact us at any time at support@darroxwear.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom-made or personalized products

• Personal care products (such as beauty products)

• Hazardous materials, flammable liquids, or gases

If you have any questions about whether a specific item is eligible for return, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return the item you have received. Once your return has been accepted, you may purchase the new item separately.

European Union – 14-Day Right of Withdrawal

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, without providing any reason.

To qualify, the item must be in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@darroxwear.com.